JOB SUMMARY:

Peirce College is seeking a Coordinator to assist the Office of Student Financial Services and be the first point of contact for students and/or parents contacting the office in order to provide limited counseling about the financial aid process and available financing options, and/or elevate issues to appropriate financial aid personnel.

FUNCTIONS:

• Assists with explaining financial aid award packages based on specific program eligibility and total award amounts; reviews and verifies initial and incoming request to review student eligibility receiving various aid program funds; identifies award availability through various sources; calculate various funding to create a total financial aid award explanation; coordinates all incoming request, including documentation submission.
• Provides excellent customer service when handling phone and virtual requests for information.
• Monitors and process all incoming United Way IDA Grant program applications, from initial inquiry stage to enrolled status.
• Maintains all incoming departmental electronic files for financial aid award applicants to the College via Salesforce and PowerFaids/Netpartners.
• Assists with monitoring student enrollment, explaining the recalculation of awards when necessary.
• Assists with monitoring student records from the established criteria to ensure that financial aid obligations have been met and determine whether additional financial review is needed. 
• Assists with the internal and external scholarship management through all financial aid systems, specifically in areas of communications.
• Assists with Student Financial Services presentations as needed to assist with the understanding of practices of the office such as general guidance of federal, state and institutional aid programs.  
• Researches, verifies, analyzes, and assesses student financial histories, including defaulted loans and/or repayment obligations at other institutions.
• Assists with the explanation of Title IV refunds and repayments, including U.S. Department of Education and National Student Loan Data Systems notifications.

REQUIRED:

• Associate degree or equivalent. 
• Minimum of three (3) years of experience in related field.

• Proficiency in Windows operating environment, current Microsoft Office Suite products, Google G-Suite, and Zoom or other web conferencing applications.
• Experience with Customer Relationship Management software (CRM) preferred, Salesforce a plus, along with knowledge of a Student Information System (SIS), Jenzabar a plus, and PowerFAIDS, or comparable platforms, and the ability to learn and use technologically current applications and other software.

DEMONSTRATED ABILITY TO:

• Listen carefully, to interpret accurately and to respond to a high volume of requests;
• Analyze and solve problems within the constraints of College policies and procedures;
• Function as a team member and independently in order to meet deadlines while working in a fast-paced environment;
• Maintain a high level of confidentiality with all aspects of the job duties;

STATUS:

Full-Time/Non-exempt.

HOURS:

Day, evening, and weekend responsibilities, as required.

POSTED:

March 14, 2022. Internal candidates must post for the position within ten (10) calendar days from the date posted.

HOW TO APPLY:

Please submit a letter of interest with salary expectations, as well as a current resume to the Human Resources Department at JobsAtPeirce@peirce.edu or fax to 215.670.9217. We strongly encourage materials be submitted via email due to the College’s current remote work environment. We will contact only those candidates who best meet our requirements.

Peirce College is an Equal Opportunity Employer and is committed to ensuring equal opportunity in all employment decisions, policies, and practices.

The College does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.